Can I request a full copy of the data triototo holds about me?

Yes. Submit a data access request through Account Settings → Privacy & Data or email privacy@triototo.xyz. We will compile and deliver your data in a readable format within 5 business days of verifying your identity.

How do I request deletion of my personal data?

Use the in-account form under Account Settings → Privacy & Data, or email privacy@triototo.xyz with your registered email. Non-regulatory data is deleted within 30 days and we send written confirmation once the purge is complete.

Reference

How triototo Handles Your Personal Data

At triototo, your personal data is collected only to operate your account, process deposits via DANA, OVO, GoPay and QRIS, and deliver the lobby experience you expect —…

Data collected only for account operationDANA, OVO, GoPay & QRIS deposit records securedRight to access your data at any timeRetention periods clearly definedContact our Privacy Officer directly

Explore Lobby Read FAQ

What Data We Collect and Why

triototo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with triototo, we collect the information you provide during registration — your name, email address, and payment details linked to DANA, OVO, GoPay or QRIS. We also record transaction histories, session logs and device identifiers to keep your account secure and

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functioning. Behavioural data such as pages visited and game sessions entered — including titles like Rocket Crash, Royal Fishing and Asgardian Rising — is stored in anonymised form for platform performance analysis. We do not sell any personal data to third parties. Whether this processing applies
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to you depends on local law, and we only retain financial records for as long as applicable Indonesian regulations require us to do so.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to request a copy of your data, raise a deletion request, or ask how a specific piece of information is being used, our Privacy Officer is reachable through three channels. We handle all privacy enquiries within 5 business days and confirm receipt within 24 hours. For players in Jakarta and across Indonesia, written requests are the fastest route to a documented response.

Team online

Live Chat

Open live chat from your account dashboard any day between 09:00 and 23:00 WIB. Our agents can escalate privacy queries to the Privacy Officer within one business day.

Email

Send your data access or deletion request to [email protected]. Include your registered email and the specific data category you are enquiring about for the fastest response.

In-Account Form

Go to Account Settings, select Privacy & Data, then Submit a Request. The form routes directly to the Privacy Officer and timestamps your submission for our 5-business-day SLA.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

From the moment you make your first deposit using OVO or QRIS through to the day you close your account, every piece of data you share with us passes through defined handling…

Encrypted Storage

All personally identifiable information is stored using AES-256 encryption at rest. Payment tokens from DANA and GoPay are never stored in plain text — only masked references are held on our servers.

Cookie Transparency

We use strictly necessary cookies to keep your session alive and analytics cookies — opt-in only — to measure lobby performance. You can manage your cookie preferences from the footer of any page.

Account Security

Two-step verification is available on every account. We also flag login attempts from unrecognised devices and send an immediate email alert so you can act before unauthorised access occurs.

Data Retention Rules

Account activity logs are kept for 12 months. Financial records linked to QRIS and OVO are retained for the period required by applicable Indonesian financial regulations, then securely deleted.

Third-Party Disclosure

We share data only with payment processors (DANA, OVO, GoPay, QRIS) and our licensed game studios, solely to operate the service. No data is passed to advertising networks or data brokers.

Your Right to Erasure

Submit a deletion request via the in-account form or by emailing [email protected]. Once verified, non-regulatory data is purged within 30 days and you receive written confirmation from our Privacy Officer.

What You Are Asking About Your Data

The questions below address the most common data and privacy concerns we hear from account holders in Indonesia — from how your GoPay deposit records are stored to how long we keep your game session history. If your question is not covered here, reach the Privacy Officer at [email protected].

We collect your name, email address, date of birth, and the payment method details you link — such as your DANA wallet number or OVO account. Device identifiers and session logs are also recorded for security and performance purposes.

Payment details are tokenised immediately on receipt. We store only a masked reference — the last four digits of your linked wallet — so full account numbers for DANA, OVO, GoPay and QRIS never sit in plain text on our servers.

Yes. Submit a data access request through Account Settings → Privacy & Data or email [email protected]. We will compile and deliver your data in a readable format within 5 business days of verifying your identity.

Session and activity logs are retained for 12 months. Financial transaction records linked to QRIS and bank transfers are kept for the period mandated by Indonesian financial regulations and then securely deleted.

We do not share your data with advertisers or data brokers. Data is disclosed only to our payment processors — DANA, OVO, GoPay, QRIS — and our game studios, strictly to operate your account and deliver the lobby.

Use the in-account form under Account Settings → Privacy & Data, or email [email protected] with your registered email. Non-regulatory data is deleted within 30 days and we send written confirmation once the purge is complete.

Our Privacy Policy applies to all account holders. Whether specific data-processing features or account types apply to you depends on local law. Reach our Privacy Officer if you have region-specific questions.

How triototo Handles Your Personal Data

Reach Our Privacy Team Directly

Live Chat

Email

In-Account Form

Six Ways We Protect Your Privacy

Encrypted Storage

Cookie Transparency

Account Security

Data Retention Rules

Third-Party Disclosure

Your Right to Erasure

What You Are Asking About Your Data

01 What personal data does triototo collect when I open an account?

02 How are my DANA, OVO and GoPay payment details stored?

03 Can I request a full copy of the data triototo holds about me?

04 How long does triototo keep my account and transaction history?

05 Does triototo share my data with third parties or advertisers?

06 How do I request deletion of my personal data?

07 Does this Privacy Policy apply to me if I am in Indonesia?

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